• Expert Trainer - Second Shift

    Location US-SC-Spartanburg
    Job ID
  • Summary

    DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


    Opportunity is here. We are DISH.

    Job Duties and Responsibilities


    • Develops and delivers training courses, including but not limited to: new hire orientation, operational, and technical product training
    • Maintains training, participant and reference materials and equipment.
    • Works with other staff trainers to further develop their project management skills and provides developmental guidance to enhance their training skills
    • Confers with management to gain knowledge of specific work situations requiring employees to better understand policies, procedures, regulations, technologies and human relations
    • Assists with selecting or developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials that create diverse opportunities for participants to connect with the content
    • Assists with the testing of trainees to measure progress and to evaluate effectiveness of education program(s)
    • Work collaboratively with cross-functional teams on projects, new product rollouts, and process evaluation
    • Coordinates training schedules, oversees trainer logs, maintains trackers and reports
    • Supports On-the-Job trainers by providing document updates and training process changes
    • Serves as a liaison between training and shift supervisors


    This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.

    Skills - Experience and Requirements


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    • One year of related experience, and/or one year supervisory/management, customer service or presentation experience; or an equivalent combination of education and experience.



    • Competencies include excellent presentation/facilitation, computer, organizational, analytical, interpersonal and written/oral communication skills. Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment.
    • Mid-level proficiency in Microsoft Office
    • Collaborative approach to working with team and clients
    • Proficient in delivering face-to-face training and online learning, using best practices that apply to both environments
    • Demonstrated knowledge of adult learning principles, training program evaluation, and curriculum development, including principles, models, and trends
    • Writing proficiency-excellent communication skills including the ability to effectively communicate technical information
    • Ability to create a positive learning environment, facilitate learning, manage challenges, and evaluate learning




    Ability to calculate figures and amounts such as proportions and percentages and ability to apply concepts.



    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.




    May be required to travel and be in possession of a valid personal credit card for reimbursement purposes.



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have the ability to lift 45 lbs. and stand for long periods of time and the ability to operate a pallet jack loaded with receivers.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


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